Frequently Asked Questions
Everything you need to know about your skin-loving journey with Quench Botanics.
Are Quench Botanics products suitable for sensitive skin?
Yes, our products are formulated with gentle botanical extracts and are dermatologically tested to be safe for all skin types, including sensitive skin.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email and SMS to monitor your package's journey in real-time.
What is your return policy?
We offer a 7-day return policy for products that are received in a damaged condition or if the wrong item was delivered. The product must be unused and in its original packaging.
Are your products cruelty-free and vegan?
Absolutely. Quench Botanics is 100% cruelty-free and we do not use any animal-derived ingredients in our formulations.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and Cash on Delivery (COD) for most pin codes.
How long does shipping usually take?
Orders are typically processed within 24-48 hours and delivered within 3 to 5 business days depending on your location.