Returns & Exchanges
At Quench Botanics, we want you to love your skincare routine. If you are not completely satisfied with your purchase, we offer a hassle-free return or exchange process within 15 days of delivery.
Initiate Request
Log into your account and visit the 'My Orders' section to select the items you wish to return or exchange.
Quality Inspection
Ensure the products are unused, in their original packaging, and include all security seals to qualify for a refund.
Package Pickup
Once your request is approved, our courier partner will arrive within 48-72 hours to collect the return package from your doorstep.
Refund Processing
After we receive and verify the items at our warehouse, your refund will be credited to your original payment method within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing